Effective Date: 10/03/2025

Welcome to Dilbag Taxi and Tour! Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our taxi and tour services, we may collect the following types of information:

1.1 Personal Information

• Name, contact number, email address, and location details for bookings.
• Payment information (securely processed by third-party payment gateways; we do not store card details).
• Government-issued ID details (if required by law or for verification purposes).

1.2 Device & Browsing Information

• IP address, browser type, operating system, and device information.
• Cookies and tracking technologies to improve website experience.

1.3 Location Data

• Live location and GPS data for pickup and drop-off services.
• Location history to enhance user experience and improve route navigation.

1.4 Communication Data

• Customer inquiries, feedback, and call/chat recordings for quality assurance.

2. How We Use Your Information

We use your information to:

• Process bookings, confirmations, and payment transactions.
• Provide efficient taxi and tour services.
• Offer customer support and respond to inquiries.
• Enhance safety, prevent fraud, and comply with legal obligations.
• Send service updates, promotional offers, and travel recommendations (you can opt-out anytime).

3. Data Storage & Security

Your data is securely stored and managed by VynHive Technologies Pvt Ltd—our trusted IT service provider—on secure servers in compliance with industry standards. We ensure:

• Encryption of sensitive data to prevent unauthorized access.
• Regular security audits and updates to protect against cyber threats.
• Secure cloud storage with restricted access.

For more information on data security, visit www.vynhive.com.

4. Information Sharing & Third-Party Services

We respect your privacy and do not sell or rent your personal data. However, we may share information with:

• Service Providers: Trusted partners like payment gateways, cloud storage providers, and taxi operators.
• Legal Authorities: If required by law for fraud prevention, safety, or compliance purposes.
• Marketing & Analytics Tools: Third-party platforms for targeted promotions (with user consent).

5. Your Rights & Choices

You have the right to:
✔ Request access to your personal data.
✔ Update or correct any inaccuracies in your information.
✔ Opt-out of marketing communications.
✔ Request deletion of your personal data (subject to legal retention policies).

To exercise your rights, please contact us at hello@dilbagtaxiandtour.com.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

• Improve website performance and user experience.
• Remember user preferences and past bookings.
• Analyze website traffic and trends.

You can disable cookies in your browser settings, but this may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage users to review the privacy policies of external sites before sharing any information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or security measures. Any updates will be posted on our website, and we encourage you to review this policy regularly.

9. Contact Us

For any privacy-related inquiries or concerns, please reach out to:

📧 Email: hello@dilbagtaxiandtour.com
📞 Phone: +91 9992112362
🌐 Website: www.dilbagtaxiandtour.com

For IT and data security inquiries, contact:
📧 Email: info@vynhive.com
🌐 Website: www.vynhive.com